Publications

  • Sweeney, C., Potts, C., Ennis, E., Bond, R., Mulvenna, M.D., O’Neill, S.M., Malcolm, M., Kuosmanen, L., Kostenius, C., Vakaloudis, A., McConvey, G., Turkington, R., Hanna, D., Nieminen, H., Vartiamen, A.-K., Robertson, A., (2021) Can Chatbots Help Support a Person’s Mental Health? Perceptions and Views from Mental Healthcare Professionals and Experts, ACM Transactions on Computing for Healthcare (HEALTH). 2 (3), 1-15 DOI: doi.org/10.1145/3453175
  • Potts, C., Bond, R., Mulvenna, M.D., Ennis, E., Bickerdike, A., Coughlan, E. K., Broderick, T., Burns, C., McTear, M.F., Kuosmanen, L., Nieminen, H., Boyd, K.A., Cahill, B., Vakaloudis, A., Dhanapala, I., Vartiainen, A.K., Kostenius, C., Malcolm, M. "Insights and lessons learned from trialling a mental health chatbot in the wild," 2021 IEEE Symposium on Computers and Communications (ISCC), 2021, pp. 1-6, doi.org/10.1109/ISCC53001.2021.9631395
  • Potts, C.,Ennis, E., Bond, R., Mulvenna, M.D., McTear, M.F, Boyd, K., Broderick, T., Malcolm, M., Kuosmanen, L., Nieminen, H., Vartiainen, A.K., Kostenius, C., Cahill, B., Vakaloudis, A., McConvey, G., O'Neill, S. (2021) Chatbots to support mental wellbeing of people living in rural areas: can user groups contribute to co-design? Journal of Technology in Behavioral Science. doi.org/10.1007/s41347-021-00222-6 
  • Boyd, K., Potts, C., Bond, R., Mulvenna, M.D., Broderick, T., Burns, T., Bickerdike, A., McTear, M.,F., Kostenius, C., Vakaloudis, V., Dhanapala, I., Ennis, E., and Booth, F. 2022. Usability testing and trust analysis of a mental health and wellbeing chatbot. In 33rd European Conference on Cognitive Ergonomics (ECCE2022), October 4–7, 2022, Kaiserslautern, Germany. ACM, New York, NY, USA, 8 pages. ISBN: 978-1-4503-9808-4, doi.org/10.1145/3552327.3552348
  • Booth, F., Potts, C., Bond, R., Mulvenna, M.D., Ennis, E., McTear, M.F. 2022. Review mining to discover user experience issues in mental health and wellbeing chatbots. In 33rd European Conference on Cognitive Ergonomics (ECCE 2022), October 4–7, 2022, Kaiserslautern, Germany. ACM, New York, NY, USA, 5 Pages. ISBN: 978-1-4503-9808-4, doi.org/10.1145/3552327.3552357